Amnis and IHM reveal the secrets of problem solving to improve service in the healthcare sector

Amnis’ specialists explained the secrets to a group of professionals from the healthcare sector at the third masterclass in an initial series of five being run jointly by Amnis and the Institute of Healthcare Management (IHM).

Again – as in the other courses in this series - each delegate rated the course content, the presenter’s knowledge and skills and the degree to which the event met their needs as ‘excellent’ or ‘very good’.

According to one of the delegates - Barry Gent, the Practice Manager at Stock Hill Surgery: “It was an excellent course. I cannot remember one I have enjoyed more, or got so much from.”

The remaining masterclasses in the Amnis/IHM series are:
• 20th January 2010 – Sustaining Lean (Birmingham)
• 26th February 2010 – Thinking Strategically (Birmingham)

The IHM’s Phil Slinger said: “Each of the courses we do with Amnis is generating extremely high satisfaction ratings from the delegates. This has encouraged us to discuss arranging a further, similar programme with Amnis for 2010.”

Amnis’ Mark Eaton commented: “The masterclass on Problem Solving Tools for Service Improvement & Innovation was a joy to run because the delegates approached the whole event in a positive and enquiring frame of mind. I felt that we got the masterclass’ message across – and that should soon translate itself into service improvements within the delegates’ organisations.

“In our discussions with the IHM regarding next year’s series of masterclasses, we expect to continue to focus on both practical and strategic topics which are of great importance to the healthcare sector,” he said.

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About the Institute of Healthcare Management (IHM)

The IHM is the professional organisation for managers throughout healthcare, including the NHS; Independent Providers; Healthcare Consultants and the Armed Forces.

The IHM’s focus is on improving patient/user care wherever and whenever healthcare is needed. The route to achieving this is through the promotion of excellence in healthcare management.

The IHM achieves this by:
• Publishing standards of management practice
• Promoting the IHM Code (covering behavioural and ethical aspects of management practice)
• Establishing a Continuous Professional Development (CPD) framework
• Promoting CPD and moving towards implementing a CPD validation mechanism
• Holding CPD events in England, Scotland, Wales and Northern Ireland.
• Establishing a coaches database to support members when they choose an executive coach

The IHM has access to the highest offices of the NHS. Many of the senior players in the NHS are members of the IHM. More importantly, by promoting CPD, the IHM influences the management practice of thousands of managers.

About Amnis Limited

Working with both public and private sector organisations, Amnis is a consultancy which specialises in innovation, transformation and organisational improvement, helping clients plan and deploy strategies for successful transformation. Its goal is to help clients not only deliver sustainable change but also to develop their capability to tackle their next challenges.

Providing both consultancy and training services, Amnis’ team includes specialists in Lean/Six Sigma, organisational development, strategic planning, change management and systems thinking.

Further information from:

Ruth Bodman, Amnis, 00 44 (0) 870 446 1002; ruthbodman@amnis.uk.com
Bob Little, Bob Little Press & PR, 00 44 (0)1727 860405; bob.little@boblittlepr.com