The Edcomm Group Banker’s Academy Updates Branch Customer Service Training Program

New York, NY, February 18, 2010 -- Edcomm Banker’s Academy has recently updated its Customer Service training program for Customer Service Officers (CSOs) and Customer Service Representatives (CSRs) at Branches. Achieving Customer Service Excellence at Your Branch has been revised as part of Edcomm Banker’s Academy’s commitment to providing the most up-to-date and pertinent financial services information.

In order to provide quality customer service to all customers at their branch, CSOs and CSRs must learn interpersonal communication skills, personal sales techniques and how to deal with challenging customers. By learning best practices for in-person customer services, CSOs and CSRs will keep customers coming back time and time again and attract new customers to the branch.

Achieving Customer Service Excellence at Your Branch, from Edcomm Banker’s Academy, is an interactive training program that teaches CSRs and CSOs everything they need to deliver excellent customer service at their branch. The course begins by teaching students how to expand the customer base, create a good personal and public image and satisfy every customer at their branch. Participants will then go on to learn how to understand their customers’ needs, question and listen to their customers and co-workers, and communicate instructions and information to effectively guide the branch. Achieving Customer Service Excellence at Your Branch also helps participants to convert service to sales and manage negotiations and challenging situations.

For more information about programs like this, or to find out how The Edcomm Group Banker’s Academy can customize any training program, log onto www.bankersacademy.com or call +1.212.631.9400.

The Edcomm Group Banker’s Academy is a 22-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, online bank training and classroom instruction, multimedia production and online and print based documentation. Edcomm Banker's Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).

The Edcomm Group Banker's Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.
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Contact:
Dr. Linda Eagle
Edcomm Banker’s Academy
21 Penn Plaza Suite 1010
New York, NY 10001, USA
T: 212.631.9400
F: 212.631.0659
linda.eagle@edcomm.com
http://www.bankersacademy.com