The Edcomm Group Banker’s Academy Updates Telephone Etiquette Training Program

New York, NY, March 06, 2010 -- The Edcomm Group Banker’s Academy has recently updated its telephone etiquette training program to include new content and additional interactive activities. Telephone Etiquette has been revised as part of Edcomm Banker’s Academy’s commitment to providing the most up-to-date and pertinent financial services information.

In order to effectively communicate with customers over the telephone, employees need to learn the right skills and gain the appropriate knowledge. By learning how to communicate professionally and effectively over the telephone, efficiently handle each call, and provide an outstanding customer experience to even the most difficult customers, employees will help to develop a positive image for their Bank.

Telephone Etiquette, from Edcomm Banker’s Academy, is a computer-based, distance learning training program that teaches students everything they need to successfully work with customers over the telephone in an interactive, self-paced format. The program begins by introducing participants to the customer experience, including how to give and get respect and how to use the Customer Handling System. Telephone Etiquette then goes on to teach students the communication skills and strategies they need to handle special, unreasonable, irate or problem customers and resolve their banking issues.

For more information about programs like this, or to find out how The Edcomm Group Banker’s Academy can customize any training program, log onto www.bankersacademy.com or call +1.212.631.9400.

The Edcomm Group Banker’s Academy is a 22-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, online bank training and classroom instruction, multimedia production and online and print based documentation. Edcomm Banker's Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).

The Edcomm Group Banker's Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.
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Contact:
Dr. Linda Eagle
Edcomm Banker’s Academy
21 Penn Plaza Suite 1010
New York, NY 10001, USA
Tel: +212.631.9400
Fax: 212.631.0659
linda.eagle@edcomm.com
http://www.bankersacademy.com